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The Public Trustee of Queensland


Privacy

We are committed to protecting user privacy. We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided.

To address community concerns about unauthorised use of personal information, the Queensland Government has introduced a privacy scheme to be implemented in the public sector. The scheme, approved by Cabinet on 10 September 2001, will ensure public sector (government) agencies respect personal information about Queenslanders.

It creates strict rules about how personal information is collected, stored, used and disclosed by the public sector. The aim is to protect both electronic and printed information about individuals from being lost, misused or inappropriately modified or disclosed. Personal information is defined as any information that would allow an individual to be identified, for example, their name, age or physical characteristics.

The scheme, which is being implemented by administrative means rather than by legislation, is based on the same rules that apply to the federal public sector under the Commonwealth Privacy Act 1988. Eleven Information Privacy Principles (IPPs) have been adopted from that federal legislation to form the basis of the Queensland scheme.

Details of the scheme are also provided in Information Standard 42, which was issued by the Department of Innovation and Information Economy under ss.22(2) and 56(1) of the Financial Management Standard 1997. A copy of Information Standard 42 Information Privacy is available by accessing the following http://www.iie.qld.gov.au/comminfo/download/IS42.pdf PDF icon

The 2003 Privacy Plan approved by The Public Trustee on 25 August 2003 is published on this website.

If you have a question about the Public Trust Office's privacy procedures, please contact the Public Trust Office Privacy Contact Officer on (07) 3213 9465 or email clientenq@pt.qld.gov.au.

Information collected on the Public Trustee of Queensland website

Unless you specifically inform us, The Public Trustee of Queensland website will never know who you are. This website is a cookie-free site.

When you visit this website our Internet Service Provider's standard web logs record anonymous information for statistical purposes only, including:

  • the type of browser you are using
  • your traffic patterns through our site such as:
    • the date and time of your visit to the site;
    • he pages you accessed and documents downloaded ;
    • the previous page you visited prior to accessing our site; and
    • the Internet address of the server accessing our site.
  • access to information collected
    • No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.
Email  

Email sent to clientenq@pt.qld.gov.au or invhelp@pt.qld.gov.au or auctions@pt.qld.gov.au or unclaimedmoney@pt.qld.gov.au will be treated as a public record and will be retained as required by the Libraries and Archives Act 1988 and other relevant legislation. We will not add any details from your email to a mailing list, and we will not disclose these details to third parties without your consent, unless required at law.

We will disclose your email details to the relevant authorities if necessary to protect the safety of the public or to protect the rights and property of The Public Trustee of Queensland or the State of Queensland.

Our Internet Service Provider may monitor email traffic for system trouble shooting and maintenance purposes only.

Providing feedback through our email facility does not in any way affect your access to The Public Trustee of Queensland website.

Security  

This site does not provide facilities for securely transmitting information across the Internet.

We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non-Queensland Government websites. The Public Trustee of Queensland and the Queensland Government are not responsible for the privacy or security practices or the content of such websites.

Contact  

If you have any queries about our privacy and security practices, please contact clientenq@pt.qld.gov.au.

Download our current Privacy Plan (92K) PDF icon

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