Make a complaint

At Queensland Public Trustee, we take your feedback seriously as part of our ongoing commitment to providing professional and customer-focused service.

All complaints are treated confidentially and once we receive your completed form below we will record it in our complaints management system and send you an acknowledgement within three working days.

Before you fill out this form, please read our privacy statement.

If you have trouble completing the form below, please call us on 1800 014 536.

Read more about the complaints process.

We also welcome compliments, general feedback and feedback on our website. Compliments, general feedback and feedback can be provided anonymously or with a name that is not your own.

Please use the contact us form if you have a question.

Your details
Who are you? *
Preferred contact method (optional)
We will email a copy of your complaint to this address.
Customer details
Complaint details
Maximum characters: 2000

Please upload up to 3 supporting documents for your complaint.

File Format: doc, docx, pdf, txt, jpg or png. Maximum upload limit of 50MB.

If you would like to send more supporting documents for your complaint, please email [email protected]

Maximum characters: 500

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law.