About our fees and charges
We tailor the fees for our financial administration services to your individual circumstances. We base the fees we charge on the level of support we provide.
When we meet you for the first time we will discuss your needs and how we'll support you. We can then inform you of our fees and how they'll apply to you.
Financial administration fees and charges are calculated over the financial year, from 1 July to 30 June, and are charged monthly.
Standard fees and charges include:
- personal financial administration fee
- asset management fee
- incidental outlays.
Supplementary fees that may apply if you need extra services include:
- real estate property fee
- additional services fee.
Find out how we calculate our financial administration fees.
Fee rebates for eligible customers
We’ll consider your financial circumstances
To ensure our fees are reasonable, we take into consideration your individual circumstances. As part of our Community Service Obligations, we may provide fee reductions if you need help with the cost of our services.
First, we work out the total fees based on the services you need. Then we consider your financial circumstances and work out if you're eligible for any fee rebates as part of our community service obligations.
Some of the following fee reductions may apply to you depending on your circumstances.
Cap on personal financial administration and asset management fees
Customers will only pay 5% of the value of their assessable assets if this amount is less than the combined fees for personal financial administration and asset management.
All financial administration customers will be assessed for eligibility for this fee cap.
Principal place of residence rebate
For properties that are your principal place of residence the real estate property fee is rebated.
Your principal place of residence is the home you live in.
Financial hardship rebate
Another part of our Community Service Obligations is our hardship rebate. This helps ensure our fees don’t unfairly limit the rights, interests and opportunities of our customers.
To be eligible for the financial hardship rebate, customers must usually:
- live in a home they own
- have $5,000 or less in cash assets.
Customers meeting these criteria will get an additional rebate of the personal financial administration and asset management fees.
We may also consider a rebate for other fees due to financial hardship. For example, the cost of legal services provided by us.
If your circumstances have changed and you think you may be eligible for a financial hardship rebate, contact our customer support team on 1300 687 778.
Learn more about how we apply fees by reading our examples of financial administration fees for customers.
How your Human Rights are considered in our fees and charges
The Queensland Government is committed to respecting your human rights when making decisions about fees and charges. We ensure fairness and transparency the following ways:
Setting our fees and charges
We take your human rights seriously. When the government approved the Public Trustee (Fees and Charges Notice) (No.1) 2021 the fees were carefully considered for compatibility with the Human Rights Act 2019.
As required under the Act, a human rights certificate was created to show the fees have been assessed in relation to your human rights and it is confirmed the limitation and restriction from the fees, is reasonable and justified.
Making decisions about fees and charges
Decisions about whether a fee or charge will be applied or waived are made using a Structured Decision-Making (SDM) framework. This framework embeds human rights principles to ensure each matter is assessed fairly and considers your individual circumstances.
Handling complaints
If you feel a fee or charge has been applied unfairly, your human rights will be considered when we review your concerns as part of our complaints management process.