Make a complaint

Usually, the quickest way to fix a problem is to talk to the person you are dealing with or their manager. Sometimes, we may have simply overlooked something, or misunderstood your wishes.

This form will go to our complaints team, who may need to contact you for more information. If you wish to just give feedback, please email feedback@pt.qld.gov.au.

If you are not familiar with the complaints process, please read about making a complaint, or watch this short video about complaints, before using this form.

Your details

I am a

Customer
Relative of a customer
Friend of a customer
Carer of a customer
Other

Your name

Preferred contact method

Phone
Mobile
Email
Letter

Customer details

Customer name

Customer ID

Complaint details

Complaint

Please email any supporting documents for your complaint—such as PDFs or photos—to complaints@pt.qld.gov.au.

What outcome are you seeking?

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law.