Make a complaint

Usually, the quickest way to fix a problem is to talk to the person you are dealing with or their manager. Sometimes, we may have simply overlooked something, or misunderstood your wishes.

This form will go to our complaints team, who may need to contact you for more information. If you wish to just give feedback, please email

If you are not familiar with the complaints process, please read about making a complaint, or watch this short video about complaints, before using this form.

Your details

Customer details
Complaint details

Please email any supporting documents for your complaint—such as PDFs or photos—to

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law. 

Last published: 14/03/2021 9:59:51 PM