Make a complaint

The Public Trustee is committed to offering professional and customer-focused service at all times. We are committed to enhancing and protecting the rights, dignity and interests of our customers.

We value your feedback as we know that it will help us to improve in everything that we do.

If you need to make a complaint, please fill out the form below.

This form will go to our Complaints Team who will contact you about your complaint.

More information about the complaints process can be found here, or watch this short video about complaints.

Your details

I am a

Customer
Relative of a customer
Friend of a customer
Carer of a customer
Other

Your name

Preferred contact method

Phone
Mobile
Email
Letter

Customer details

Customer name

Customer ID

Complaint details

Complaint

Please email any supporting documents for your complaint—such as PDFs or photos—to complaints@pt.qld.gov.au.

What outcome are you seeking?

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law.