Steps to claiming unclaimed money
Note the reference number from the search result for money that is owed to you.
Download and complete the Application for unclaimed money form.
Collect supporting documents referencing the table below to make sure you have all the correct identification and supporting documentation for your claim.
Please review the identification and supporting documents lists on this page before sending your form to us.
Take your completed form and documentation to a registered Justice of the Peace to sign and witness.
Post the claim form, certified identification and documents to:
Unclaimed Money
Queensland Public Trustee
GPO Box 1449
Brisbane QLD 4001Wait for us to process your claim. We aim to process claims up to 28 days from receipt of all required supporting documents.
If your application is incomplete or has the incorrect supporting documentation, we will send you an email with notes on what we require from you to continue your claim.
Identification and supporting documents
Any references to sender refer to the company or organisation that sent the unclaimed money to QPT.
We will conduct identity verification processes at our discretion. There will be no cost to the applicant.
Select the appropriate list based on whether you're claiming for yourself, for a deceased estate, or for a company.
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To claim unclaimed money as an individual, you will need to provide the following.
Completed application form
A completed and signed unclaimed money application form. When completing the form, ensure that:
- it is fully filled in
- all details are clear and legible.
The form requires you to nominate a qualified person to witness it. This person must live in the same state as you and your supporting documentation.
Photo identification
A certified copy of a valid photo ID, such as your:
- driver’s licence
- passport
- proof of age card.
Community identification
A certified copy of a document used in the community that includes your name, such as your:
- Medicare card
- bank card
- payslips.
Proof of residential address
A certified copy of a document showing your current residential address.
This may include a utility bill or a rates notice.
Bank statement
A certified copy of a bank statement for the same account included in the application form.
Your name and address must match what you used in the application form.
Linking document
A certified copy of evidence that links you to the unclaimed money.
This could be a utility account or other document from your former address that identifies you as the rightful owner of the unclaimed money.
Linking address
A certified copy of proof of last known address held by sender organisation.
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To claim unclaimed money on behalf of a deceased estate, you will need to provide the following.
Completed application form
A completed and signed unclaimed money application form by all executors of the estate. When completing the form, ensure that:
- it is fully filled in
- all details are clear and legible.
Photo Identification of the executor
A certified copy of a valid photo ID, such as your:
- driver’s licence
- passport
- proof of age card.
Community Identification for executors
A certified copy of a document used in the community that includes the name of each executor, such as:
- Medicare card
- bank card
- Payslips
Linking document
A certified copy of evidence that links the deceased person to the unclaimed money.
This could be a utility account or other document showing the deceased person’s connection to the sender.
Linking address
A certified copy of a proof of last known address held by sender organisation.
Bank statement
A certified copy of a bank statement for the same deceased estate account included in the application form.
Funds will be paid by either of the following 2 methods:
- into the bank account in the name of the estate
- by a cheque made out to the estate if there is no bank account.
Evidence of the deceased’s last known address
A certified copy of a document from the sender organisation showing the deceased person’s last known address.
Copy of the latest Will
A certified copy of the deceased person’s last Will.
Death certificate
A certified copy of the deceased person’s death certificate.
Grant of probate or letters of administration
A certified copy of the grant of probate or letters of administration.
If these are not available, all executors must complete a statutory declaration, stating that:
- there are no legal proceedings commenced relating to the estate
- there is no intention to apply for a grant of probate or letters of administration.
Payment without probate is not guaranteed.
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To claim unclaimed money on behalf of a company or organisation, you'll need to provide the following.
Completed application
A completed and signed unclaimed money application form by 2 company officers.
For example, this can be:
- 2 directors
- 1 director and 1 secretary.
When completing the form, ensure that:
- it is fully filled in
- all details are clear and legible.
Proof of residential address for company officers
A certified copy of a document showing the current residential address of each officer.
This may include a utility bill or a rates notice.
Photo identification for company officers
A certified copy of a valid photo ID for each officer, such as:
- driver’s licence
- passport
- proof of age card.
Community identification for company officers
A certified copy of a document used in the community that includes the name of each officer, such as:
- Medicare card
- bank card
- payslips.
Linking document
A certified copy of evidence from the sender organisation that links the company or organisation to the unclaimed money.
Evidence of the company’s last known address
A certified copy of a document from the sender organisation showing the company or organisation’s last known address.
Bank statement
A certified copy of a bank statement for the same account included in the application form.
Funds will be paid in to a bank account in the name of the applicable company.
ASIC Extract
A certified copy of a current historical company extract issued, in the last 30 days from ASIC.
To find company extract, search company and other registers.
Unclaimed money help
If you are having difficulty with the claim process you can contact us for advice and help.
- Call us on 07 3564 2757
- Email us at [email protected]