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  1. Let's talk about decisions

    Document PDF 2 MB

    Decision-Making Framework

  2. Request for fee estimate instructions

    Document PDF 427 KB

    Request for fee estimate instructions

  3. Your complaints journey – Mandarin

    Document PDF 2 MB

    Queensland Public Trustee complaints process in Mandarin

  4. Your complaints journey – Filipino

    Document PDF 2 MB

    Queensland Public Trustee complaints journey in Filipino

  5. Your complaints journey – Ukranian

    Document PDF 2 MB

    Queensland Public Trustee process for complaints in Ukranian

  6. Reporting corrupt conduct policy

    Document PDF 309 KB

    [Version 2025.1] Page 1 of 13. Policy. Reporting Corrupt Conduct Version: 2025.1 | Version effective date: 12/05/2025 Supersedes: Reporting Corrupt Conduct Poli...

  7. Strategic response plan

    Document PDF 614 KB

    The Strategic Response Plan (SRP) provides a structured framework for managing situations that threaten the strategic objectives, reputation or viability of the...

  8. Information privacy complaints management procedure

    Document PDF 532 KB

    The purpose of this procedure is to describe the additional processes for managing customer complaints or individual employee grievances that are also privacy c...

  9. Organisational resilience framework

    Document PDF 375 KB

    Minimising the impact of disruptive events is essential to Queensland Public Trustee’s ability to provide essential support, services and information for Queens...

  10. Your complaints journey – Cantonese

    Document PDF 2 MB

    Queensland Public Trustee complaints process