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  1. Customer complaints management procedure

    Document PDF 1 MB

    Customer complaints management procedure

  2. Public interest disclosure policy and procedure

    Document PDF 243 KB

    [Version 2025.1] Page 1 of 17. Policy and Procedure. Public Interest Disclosure (PID) Version: 2025.1 | Version effective date: 12/05/2025 Supersedes: Public In...

  3. Right to Information Access Procedure

    Document PDF 703 KB

    Version 2.0, 2025 Page 1 of 8. Procedure Right to Information Access Procedure Version: 2.0 | Version effective date: 01/07/2025 Supersedes: Right to Informatio...

  4. Fraud and corruption control procedure

    Document PDF 370 KB

    Procedure. Version 1.0, 2023 Page 1 of 19. Fraud and Corruption Control Version: 1.0 | Version effective date: 25/11/2023 Supersedes: Fraud and Corruption Polic...

  5. Queensland Public Trustee – Organisational structure

    Document PDF 884 KB

    Organisational structure

  6. Form minor trust request for health or education

    Document PDF 175 KB

    minor trust

  7. Strategic plan 2020–2024 (2023 update)

    Document PDF 873 KB

    Strategic plan 2020-2024 (2023 update)

  8. Your guide to financial administration

    Document PDF 2 MB

    financial administration

  9. Investor update – External investors

    Document PDF 259 KB

    The Public Trustee of Queensland (PTQ) has recently performed a review of the Public Trustee of Queensland Investment Funds (PTIF’s) to assess the ongoing viabi...

  10. Strategic plan 2024–2028 (2025 update)

    Document PDF 2 MB

    Our community. A value for money, independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in...