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  1. Customer complaints management procedure

    Document PDF 660 KB

    This procedure outlines the responsibilities and processes for the consistent management of customer complaints across QPT.

  2. Easy Read – How we help manage your money

    Document PDF 4 MB

    This is an Easy English book about how we can help you manage your money.

  3. Appointing multiple attorneys nominated persons

    Document PDF 1 MB

    Enduring power of attoney

  4. Required clauses in EPA documents – Public Trustee is the proposed Nominated Person

    Document PDF 201 KB

    Enduring power of attorney

  5. Privacy data breach response plan

    Document PDF 891 KB

    Privacy Data Breach Response Plan

  6. Prudent person rule policy framework

    Document PDF 402 KB

    This policy framework details the measures we take to ensure compliance with the Prudent Person Rule and defines who does what to meet our obligations under Par...

  7. Taxation statement glossary of terms – Attribution Components

    Document PDF 76 KB

    Investments

  8. Growth Trust – Trustee Fees and QIC expenses (March 2026)

    Document PDF 87 KB

    Learn how our fees charged and what they cover.

  9. Equity and Diversity Plan 2025–2027

    Document PDF 3 MB

    This plan reinforces our ongoing commitment to cultivating an equitable, inclusive, respectful, and welcoming workplace.

  10. Guide to Exempt information and factors for deciding public interest

    Document PDF 720 KB

    This guide contains additional information to assist decision-makers to determine what information may be considered exempt information or contrary to public in...