Right to Information

The Public Trustee is committed to improving public access to information about the services we provide, our priorities, the way we make decisions and more.

By actively supporting the Queensland Governments right to information initiative, we hope to improve the public understanding of the vital role the Public Trustee plays in an accessible justice system and a safe, supportive society.

What is Right to Information

The Queensland Government has made a commitment to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.

New legislation replacing the Freedom of Information Act 1992 came into effect on 1 July 2009:

The Right to Information Act 2009

The Information Privacy Act 2009

Right to Information aims to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individuals' privacy. More information about Right to Information is available on the Queensland Government Right to Information website

How to access information

The Public Trustee publication scheme includes the proactive release of information that previously would only have been available on request. You can find various pieces of information that we publish on a regular basis here . You can also find information about our annual reports here.

If you are looking for information about the Public Trustee and cannot find it on our website, please contact us and we will see if we can release it to you informally. To arrange for inspection or a copy of a document, please write to the following address, clearly describing the document and the method of access e.g. by way of inspection or an electronic/paper copy:

The RTI/IP Contact Officer
Governance & Risk Directorate
The Public Trustee (Queensland)
GPO Box 1449
Brisbane Qld 4001
Telephone:  (07) 3564 2103
Email:    governance@pt.qld.gov.au 


Your rights

The Queensland Governments Right to Information initiative gives you the right to access information held by public sector agencies in Queensland, unless there is a good reason for it not to be provided.  You have a right to access your personal information and amend your personal information held by government under the Information Privacy Act 2009 (IP Act). You have a right to access personal and non-personal information held by government under the Right to Information Act 2009 (RTI Act).

The Public Trustee of Queensland has delegated the power to deal with RTI and IP applications to the Department of Justice and Attorney-General (DJAG).  RTI or IP applications for Public Trustee documents can be completed Online by selecting DJAG as the agency. You can also download the Right to Information and Information Privacy Access Application Form and the Personal Information Amendment Form. For more information about the Right to Information and Information Privacy process, visit the Office of the Information Commissioner website. 

Your right of review

What if you are not satisfied with a decision on your application for access under the Right to Information Act 2009 or the Information Privacy Act 2009? 

Under the RTI and IP Acts, you have a right of internal review.  An internal review decision must not be decided by the person who made the original decision, or a person who is less senior than that person. An application for internal review must be made in writing, state an address to which notices under the relevant Act may be sent, and be lodged at the following address:

RTI and Privacy Unit
Department of Justice and Attorney-General
GPO Box 149
Brisbane Qld 4001
Telephone:  (07) 3227 7618
Email:    rtiadministration@justice.qld.gov.au

There is no fee for internal review applications. Unless a further time is allowed, an application for internal review must be made within 20 business days after the date of the written notice of the decision.

You may also apply to have any decision externally reviewed by the office of the Information Commissioner. It is not necessary to have an internal review before applying for external review. An application for external review can be lodged with the Office of the Information Commissioner by one of the following methods:

In person
Office of the Information Commissioner
Level 7, 133 Mary Street
Brisbane QLD 4000

Office of the Information Commissioner
PO Box 10143
Adelaide Street
Brisbane QLD 4000

Email:   administration@oic.qld.gov.au
Online: Application for External review


Last published: 24/09/2020 11:47:13 PM