Customer feedback - 2022

The Public Trustee conducts bi-annual customer satisfaction research, through a third-party provider. This is some of the feedback we’ve received in our most recent survey:

Wills and Enduring Powers of Attorney

  • A fantastic, professional service and very grateful that it is offered at no cost to the customer.
  • Thank you for the easy procedure over the phone and the courteous staff were very helpful.
  • Will making process and document was uncomplicated, understandable, simple and well presented.
  • Very efficient, explained everything to our satisfaction, would recommend to everyone.
  • They were very helpful when I asked questions in a way that I understood. Thank you for making it easy for me.
  • Wonderful service and I now have ticked that box and can put my mind at ease. Thank you.

Beneficiaries of estates

  • They were very good. They kept me updated. They were very quick to respond to my questions.
  • They took all the guess work out of it. They explained it to me in easy to understand terms. I just found them willing to listen.
  • They were timely. They were understanding. They contacted us all the time. They would explain things so that the layman would understand. We all had different opinions of things as a family and they explained it so we all understood.
  • They were very kind and professional. They kept me updated through the whole process.

Financial Administration Services

  • They are wonderful people. They understand my needs. They  help me out with things that I could not deal with myself and explain things in a way that I could understand.
  • They pay all my bills so I do not have to do it. They are really helpful.
  • They help me to be financially independent as much as possible.
  • They make sure I've got a roof over my head. They are there for me.
  • Because they're looking after my brother's finances very well. They make sure it's all safe there for him.
  • Everything seems to be going smoothly. The family does not have to worry about it. It is relieving me of a lot of stress.
  • My mother was always cared for. Her budget was well planned for her future. I've always had a good experience when dealing with them.

Trust Administration Services

  • They've been very helpful. They're responsive. They always phone ahead of time and check in to see what our needs are for the year. And they always makes sure they always have the funds available if I have any expenses need covering.
  • They have been very pleasant, polite and understanding. They have been willing to help.
  • They have been easy to deal with. They have been helpful. They have understood my needs.
  • There has never been an issue.  They are very understanding when I need to withdraw funds.
  • They are easy to deal with. It is not complicated. They make things easy.
  • They are easy to deal with. I have had no problems at all.
  • Everything they have done is great, I can't fault them. If I email them or call with a question, they are really friendly and helpful and never judgemental.
  • Because they are always polite, understanding and caring.

 

   
Last published: 21/03/2022 10:43:51 PM