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  1. Customers first strategy 2021–2026

    Document PDF 2 MB

    Customers first strategy

  2. The importance of life planning when migrating

    Read Hala's story and how she learnt about getting a Will in Australia.

    2 April 2024

  3. Administrative access procedure

    Document PDF 610 KB

    This procedure outlines the process and steps that apply when deciding whether administrative release of information held by QPT is appropriate.

  4. 12 months on: Public Trustee delivers progress on Public Advocate’s Report recommendations

    The Public Trustee of Queensland’s progress report shows the progress made in implementing recommendations of the review of fees, charges and practices.

    3 March 2022

  5. Your complaints journey – French (Congo)

    Document PDF 2 MB

    Queensland Public Trustee complaints process in French

  6. Conditions of tender for operating authorities

    Document PDF 129 KB

    Conditions of tender for operating authorities

  7. Your complaints journey – Burmese

    Document PDF 2 MB

    Queensland Public Trustee complaints process in Burmese

  8. Customer complaints management procedure

    Document PDF 660 KB

    This procedure outlines the responsibilities and processes for the consistent management of customer complaints across QPT.

  9. Investment withdrawal form

    Document PDF 575 KB

    Investment withdrawal form

  10. Form – Deceased estate customer profile

    Document PDF 1 MB

    For Queensland Public Trustee to administer a deceased estate, we require the following information. Please complete this form to the best of your knowledge, wi...