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  1. Customer complaints management procedure

    Document PDF 1023 KB

    This procedure outlines the responsibilities and processes for the consistent management of customer complaints across QPT.

  2. Easy Read – How we help manage your money

    Document PDF 4 MB

    This is an Easy English book about how we can help you manage your money.

  3. Appointing multiple attorneys nominated persons

    Document PDF 1 MB

    Enduring power of attoney

  4. Required clauses in EPA documents – Public Trustee is the proposed Nominated Person

    Document PDF 201 KB

    Enduring power of attorney

  5. Your complaints journey – Spanish

    Document PDF 2 MB

    The complaints process in Spanish

  6. Your complaints journey – Swahili

    Document PDF 2 MB

    Queensland Public Trustee complaints process in Swahili

  7. Privacy data breach response plan

    Document PDF 891 KB

    Privacy Data Breach Response Plan

  8. Fraud and corruption control policy

    Document PDF 212 KB

    Fraud and corruption control policy

  9. Prudent person rule policy framework

    Document PDF 402 KB

    This policy framework details the measures we take to ensure compliance with the Prudent Person Rule and defines who does what to meet our obligations under Par...

  10. Governance and accountability framework

    Document PDF 1 MB

    Diagram showing out governance and accountability framework