Complaints
- Complaints journey brochure
- How to make a complaint – Easy Read
- Your complaints journey – Burmese
- Your complaints journey – Mandarin
- Your complaints journey – Cantonese
- Your complaints journey – Dari
- Your complaints journey – Filipino
- Your complaints journey – French (Congo)
- Your complaints journey – Spanish
- Your complaints journey – Swahili
- Your complaints journey – Ukranian
- Your complaints journey – Vietnamese
Deceased estates
- A guide to estate executors
- A guide to estate management
- A guide to tax obligations on deceased estates
- A guide to estate tax
- Family provisions applications fact sheet
Fees and charges
- Public Trustee (Fees and Charges Notice) (No. 1) 2025
- Fees and charges – The Public Trustee as administrator
- Ready reckoner – Fees and charges
- Request for fee estimate instructions
- Nominated person service fee agreement
- Proposed fees and charges reform for key services – Consultation paper
Financial administration
- Financial Independence Pathway (FIP) – Easy Read
- Financial Independence Pathway (FIP) – Easy Read
- Financial Independence Pathway – Fact sheet
- Steps to financial independence pathway process guidelines
- A guide to personal financial management for customers
- A guide to personal financial management for carers
- Things your financial manager should do – Easy Read
- How we help manage your money – Easy Read
- Let's talk about decisions
- Asking QCAT for a review of the Public Trustee’s appointment
- How our Customer Advocate can help you - Easy Read
- What if you want someone else to manage your money? – Easy Read
Powers of attorney
- Let’s talk about enduring powers of attorney
- What you need to know about an enduring power of attorney - Easy read
- Let’s talk about nominated persons
- What you need to know about nominated persons - Easy read
- Appointing multiple attorneys nominated persons
- Let's talk about the financial abuse of older people factsheet
- Using an enduring power of attorney to reduce the risk of financial abuse factsheet
- Required clauses in EPA documents – Public Trustee is the proposed Attorney
- Required clauses in EPA documents – Public Trustee is the proposed Nominated Person
Sanction form
Unclaimed money
- Unclaimed money – How to save as a csv instructions
- Unclaimed money – How to complete the Lodgement Template
- Unclaimed money – Money validation guide
- Unclaimed money file example
- Unclaimed money template
- Application for unclaimed money form