Stakeholder eNews

With the new year upon us, it’s timely to clearly outline our goals as we look towards the future with renewed enthusiasm and optimism. At the Public Trustee, our vision is to continue providing security and peace of mind for Queenslanders.

This month, the Public Trustee's new National Redress Unit became fully operational, offering support to customers who are thinking about applying for redress. This is an important initiative supporting the dignity and rights of our customers, and assisting them during what may be a difficult time. You can read more about this latest Customers First initiative below.

The past year has brought many significant changes and challenges to the Public Trustee. As an organisation, we've responded to change effectively and made a commitment to put our customers at the centre of all we do. This is the basic ethos which underpins our forward Customers First Agenda.

The Public Trustee is encouraging all Queenslanders to keep an eye out for potential financial abuse. Because of the COVID-19 pandemic, seniors are at greater risk of elder abuse due to increased isolation, and some Queensland regions are displaying concerning data as identified by the Elder Abuse Hotline.

Following the Attorney General’s announcement, it is a great privilege to be able to continue to lead this organisation as the Public Trustee of Queensland for the next three years.